At Lumière Paris, each creation is conceived as a timeless work of art — crafted with artisanal precision, selected metals and gemstones, and an absolute commitment to excellence.

Our policy has been structured to preserve the integrity of our jewelry and ensure an experience aligned with our standards.

1. Right of Withdrawal

For purchases made through our online boutique, the client may exercise the right of withdrawal within 7 (seven) calendar days after receiving the piece, in accordance with applicable legislation.

The request must be formally submitted within this period through our official customer service channel.

2. Eligibility Conditions

For a return to be accepted, the jewelry piece must:

• Be intact, with no signs of use

• Retain all security seals unbroken (when applicable)

• Be returned in its original packaging, accompanied by the certificate of authenticity, warranty, and invoice

• Include all accessories and materials originally sent

Pieces showing signs of use, alterations, external polishing, or improper handling cannot be accepted.

3. Exclusive Creations

Customized, made-to-measure, engraved, or specially commissioned pieces represent singular creations produced exclusively for the client.

Due to their exclusive nature, they are not eligible for exchange or return, except in cases of manufacturing defects duly verified by our technical team.

4. Manufacturing Defect

If a manufacturing defect is identified, the request must be made within 30 (thirty) calendar days after receipt.

The piece will undergo a specialized technical evaluation conducted by our professionals. If confirmed, the client may choose:

• Replacement with an identical piece (subject to availability)

• Issuance of full store credit for a new purchase

• Refund of the amount paid

If no manufacturing defect is confirmed, the piece will be returned to the client accompanied by a technical report.

5. Request Procedure

To initiate the process, please send an email to:

lumiereparisbijoux@gmail.com

Including the following information:

• Order number

• Full name

• Detailed description of the request

• Photographic record of the piece (when applicable)

Our customer relations team will respond within 2 business days, providing personalized instructions for secure shipment.

6. Shipping Costs

• In cases of withdrawal, return shipping will be covered by the store.

• In cases of operational error or confirmed defect, all logistics costs will be fully covered by our jewelry house.

We recommend that shipments be made with insurance and tracking to ensure total security during transit.

7. Refund

Upon receipt and approval of the return:

• Credit card: refund processed according to the card issuer’s timeframe

• Pix or bank transfer: up to 5 business days

• Exclusive store credit: made available for use in our online boutique

8. Commitment to Excellence

Each Lumière Paris jewel carries history, meaning, and enduring value. Our commitment is to offer not only extraordinary pieces, but also an impeccable experience — from first contact to after-sales service.

9. Warranty and Exclusive Services

Lumière Paris guarantees the authenticity of its precious metals and natural gemstones, certifying that all creations are produced under rigorous standards of quality and artisanal excellence.

Warranty Against Manufacturing Defects

We offer a 12 (twelve) month warranty against any manufacturing defects, counted from the date the piece is received.

The warranty exclusively covers:

• Structural manufacturing defects

• Issues related to the original assembly or stone setting

The warranty does not cover:

• Natural wear resulting from use

• Damage caused by misuse, drops, or impact

• Alterations carried out by third parties

• Contact with chemical or abrasive agents

10. International Warranty

Lumière Paris offers an International Warranty for its creations, reaffirming our global commitment to excellence, authenticity, and personalized service.

Our warranty is valid internationally, provided that:

• The original invoice is presented

• The Certificate of Authenticity and Warranty issued at the time of purchase is presented

• The piece has not undergone interventions or modifications by third parties

If evaluation is required outside the country of purchase, the piece must be sent to our atelier or authorized technical center, according to the instructions provided by our customer relations team.

Any international logistics costs may be reviewed on a case-by-case basis, especially when a manufacturing defect is confirmed.

For additional clarification, our exclusive service team remains at your disposal.